Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.
Ancora technical support is always there to assist
their users with allthe technical questions regarding Ancora products.

How to use our Support System

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

Recommended Hostings

Ancora offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

Don't waste the time! Purchase our theme now!

Everything you need to build an excellent website.

Within minutes of getting out of the car a feeling of normalcy came over our family. As though we had been there for years.

Sarah Banks- Breakaway Family

Like a stone thrown into a pond, sometimes it seems God sends a ripple of blessings which begins with our saying “Yes.”  That happened to my husband and me when were asked if we would like to volunteer at Breakaway Camp. It was such a rewarding and joyful week!

Gayle DeMers- Breakaway Crew Member

There's a community created at Lift where you can enter at any level you want. All are accepted and welcomed. It's rewarding to be part of a ministry where everyone has something to offer.

Marty Tracey- Lift Volunteer